These Terms of Service ("Terms") govern your access to and use of TrackMyRMC (operated by GOLD-e Tech, the "Company", "we", "us"), a Ready-Mix Concrete (RMC) marketplace and plant-management platform at trackmyrmc.com. By creating an account or using the website, app, or WhatsApp notifications, you agree to these Terms.
1. Who Can Use the Service
The platform is intended for businesses and adults (18+) — RMC plants, their staff and drivers, and customers ordering concrete. You confirm that the information you provide is accurate and that you are authorised to act for the company you register.
2. Accounts & Security
You are responsible for keeping your login credentials, OTP codes, and Plant ID confidential and for all activity under your account. Staff accounts are scoped to a single plant; do not share access across plants or roles. Notify us immediately of any unauthorised use.
3. Orders, Dispatch & Delivery
TrackMyRMC connects customers with RMC plants and provides tools to place, dispatch, and track orders. The supplying plant is responsible for the concrete supplied, its grade and quality, pricing, taxes, and fulfilment. Quantities, rates, and delivery times shown are indicative and confirmed by the plant on each order.
4. Pricing, Rates & Payments
Rates are set by each plant and may include applicable platform charges or commission. Payment terms are agreed between you and the supplying plant unless stated otherwise. You agree to pay all amounts due for orders you place.
5. Acceptable Use
- Do not misuse, disrupt, or attempt to gain unauthorised access to the service or other tenants' data.
- Do not upload unlawful, infringing, or harmful content.
- Do not use the service to send spam or to impersonate others.
6. WhatsApp & Notifications
We send order-related service messages (confirmation, dispatch, delivery) to your registered number, including via WhatsApp. Your use of WhatsApp is also governed by WhatsApp's and Meta's terms. You may opt out of non-essential messages as described in our Privacy Policy.
7. Service Availability
We work to keep the platform available and accurate but provide it "as is" without warranties of uninterrupted or error-free operation. We may update, suspend, or discontinue features from time to time.
8. Limitation of Liability
To the maximum extent permitted by law, the Company is not liable for indirect, incidental, or consequential damages, or for the acts or omissions of plants, drivers, or third-party providers. Nothing in these Terms excludes liability that cannot be excluded by law.
9. Suspension & Termination
We may suspend or terminate access for breach of these Terms, suspected fraud, non-payment, or where required by law. You may stop using the service at any time and request account deletion as described in our Privacy Policy.
10. Changes to These Terms
We may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date above and, where appropriate, by additional notice. Continued use after changes means you accept the updated Terms.
11. Contact Us
Questions about these Terms? Contact us: